My-Daybreak.org

I wish to share my experience  visiting Pusat Perubatan Universiti Kebangsaan Malaysia ( PPUKM)

PPUKM is an excellent medical centre. What ‘s not so good is its ineficient patient-calling system.

I went to the emergency department and was registered at 4.20pm. I didn’t get to see a doctor until four hours later.

Only when I accosted  the nurse in charge of the outpatient department did she pull out my file to show to the doctor who demanded to know why four hours had elapsed before the file was handed to him.

The reason why patients wait for hours before they are called is that the patient-calling done manually, meaning that the nurse is the only person who decides who to call and when to call a patient to see the doctor.

I remember that on a few previous visits to the medical centre, I also had to accost the nurse on duty before I was allowed to see a doctor.

If I had waited in the waiting room, the chances are I might not have called in at all.

M.B.P.
Cheras, Selangor

New Strait Times