My-Daybreak.org

Do viewers have a choice as far as Astro is concerned? Astro is the only satellite station available in Malaysia. It will be good to see efforts being made to encourage alternative cable network stations.

There have been numerous occasions when viewers were left frustrated over Astro’s breakdowns.

The least Astro can do is to average out the hours of such ‘ unavoidable breakdowns’ and offer a rebate to its customers on the charges.

And being a responsible service provider, it should also make every effort, within a given time frame, to upgrade its existing system to overcome defects due to rainstorms.

We understand that changes to the packages offered is presumably at Astro’s discretion.

The costs of programmes being purchased is really not supposed to be our business.

However, a case in point is our purchase of the BBCE package as our choice provided in its original offer.

This particular programme had recently been replaced with the BIO ( Asian) channel, which is neither an equivalent nor a Bristish TV production programme.

Astro should not overlook the fact that viewers have paid for a  programme of their preference in the first place.

Although the decision may be Astro’s prerogative, it should at least offer an equal or better programme if a change needs to be made.

Finally, I think it’s time for Astro to include a complimentary channel on selective ” live sports” to encourage sporting actvities in Malaysia.

R.H.H.K.

Kuala Lumpur

New Straits Times